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Terms & Conditions

Terms & Conditions

We protect your Personal Information and Data

We shall only use the information that we collect about you lawfully (in accordance with the Electronic Communications and Transactions Act 2002, the Consumer Protection Act, 2008, and other applicable data protection laws enacted in South Africa from time to time).


Please read this Policy carefully. By accessing or using our Website, you acknowledge that you have read all of the terms of this Policy and our Website's Terms and Conditions, and that you understand, and agree to be bound by, all the provisions in this Policy and the Terms and Conditions. If you do not agree to be bound by these terms, please exit this page and do not access or use the Website.


Our Policy explains what information we collect on our Website, how we use and/or share this information, and how such information is maintained. This Policy only applies with respect to the information collected on the Website and not with respect to any information collected or obtained through other methods or sources.

Mobility is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Mobility websites. By using the Mobility websites you consent to the data practices described in this statement.


Collection of your Personal Information

Mobility collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Mobility Websites also collects anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites.


There is also information about your computer hardware and software that is automatically collected by Mobility Websites. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Mobility for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Mobility Websites.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Mobility Websites in public message boards, this information may be collected and used by others. Note: Mobility does not read any of your private online communications.

Mobility encourages you to review the privacy statements of Web sites you choose to link to from Mobility so that you can understand how those Web sites collect, use and share your information. Mobility is not responsible for the privacy statements or other content on Web sites outside of the Mobility Websites and Mobility family of Web sites.

Use of your Personal Information

Mobility also uses your personally identifiable information to inform you of other products or services available from Mobility and its affiliates. Mobility may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Mobility does not sell, rent or lease its customer lists to third parties. Mobility may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Mobility may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Mobility and they are required to maintain the confidentiality of your information.

Mobility does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Mobility keeps track of the Web sites and pages our customers visit within Mobility in order to determine what Mobility services are the most popular. This data is used to deliver customized content and advertising within Mobility to customers whose behaviour indicates that they are interested in a particular subject area.

Mobility will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Mobility; (b) protect and defend the rights or property of Mobility and, (c) act under exigent circumstances to protect the personal safety of users of Mobility or the public.

Use of Cookies

The Mobility Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Mobility Website pages, or register with the Mobility site or services, a cookie helps Mobility to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Mobility Web site, the information you previously provided can be retrieved, so you can easily use the Mobility features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Mobility services or Web sites you visit.




Please note that in terms of this Policy we may email you for one or more of the following purposes:

  • as part of the Service. We may need to contact you for various reasons associated with the use of our Service, even where you have indicated you do not wish to be contacted for direct marketing purposes, and accordingly will send (or may send) emails to you in some of the following example circumstances:
    • as reminder emails about the services we offer (particularly if you have not used them yet or not used them for a while);
    • as a newsletter;
    • as promotional emails; and
    • to offer related services to you from Mobility Insurance Underwriting Managers (Pty) Ltd and its affiliate companies


However, in terms of any marketing or promotional emails we may send, we shall always give you the chance to opt-out (or unsubscribe) from them in the future.

Security of your Personal Information

Mobility secures your personal information from unauthorized access, use or disclosure. Mobility   secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Transfer in Certain Circumstances

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Mobility Insurance Underwriting Managers (Pty) Ltd, then, in our sole discretion, we may transfer, sell or assign information collected on and through this Website (including, without limitation, Personal and other information), to one or more relevant third parties.


Changes to this Statement

Mobility will occasionally update this Statement of Privacy to reflect company and customer feedback. Mobility encourages you to periodically review this Statement to be informed of how Mobility is protecting your information.

Contact Information

Mobility welcomes your comments regarding this Statement of Privacy. If you believe that Mobility - has not adhered to this Statement, please contact Mobility at info@mobilityins.co.za  We will use commercially reasonable efforts to promptly determine and remedy the problem.

Last Updated October 2013